EquipMe respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, contact us, subscribe to our marketing, or interact with us online.
This policy is intended to comply with the Protection of Personal Information Act, 4 of 2013, also known as POPIA.
1. Who We Are
EquipMe is an online sports, fitness, and training equipment store in South Africa. Our website provides information about our products, brands, services, promotions, and online purchasing options.
For privacy-related questions, you may contact us at:
Email: [insert email address]
Website: [insert website URL]
Business name: EquipMe
Country: South Africa
2. What Personal Information We Collect
We may collect and process the following personal information:
- Name and surname
- Email address
- Contact number
- Billing and delivery address
- Company or organisation name, where applicable
- Order details and purchase history
- Payment-related information, processed securely through our payment providers
- Website account details, where applicable
- Communication records when you contact us
- Marketing preferences
- Website usage information, such as cookies, device information, browser type, IP address, pages visited, and actions taken on our website
We only collect information that is necessary for the purpose for which it is required.
3. How We Collect Personal Information
We may collect your personal information when you:
- Visit or browse our website
- Place an order
- Create an account
- Subscribe to our newsletter or marketing communication
- Complete a contact form
- Send us an email, WhatsApp, or social media message
- Participate in a promotion or campaign
- Interact with our website through cookies or similar technologies
4. Why We Use Your Personal Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To communicate with you about your order, enquiry, or account
- To provide customer support
- To send invoices, order confirmations, delivery updates, and related service messages
- To manage returns, refunds, warranties, and product queries
- To improve our website, products, services, and customer experience
- To send marketing communication, where you have consented or where legally permitted
- To prevent fraud, misuse, or unauthorised activity
- To comply with legal, tax, accounting, and regulatory obligations
5. Payment Information
Payments made through our website are processed through secure third-party payment providers. EquipMe does not store your full card details on our website.
Payment providers may collect and process your payment information in accordance with their own privacy and security policies.
6. Sharing of Personal Information
We do not sell your personal information.
We may share your personal information with trusted third parties where necessary, including:
- Courier and delivery partners
- Payment service providers
- Website hosting and maintenance providers
- Email marketing platforms
- IT, security, analytics, and support service providers
- Professional advisers, where required
- Legal or regulatory authorities, where we are legally required to do so
We only share information where necessary and require third parties to handle your personal information securely and lawfully.
7. Marketing Communication
We may send you marketing emails, promotional offers, product updates, or brand news if you have subscribed, opted in, or where we are otherwise permitted by law to do so.
You may unsubscribe from marketing communication at any time by clicking the unsubscribe link in our emails or by contacting us directly.
Even if you unsubscribe from marketing messages, we may still send you important service-related communication, such as order confirmations, delivery updates, or account notices.
8. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and support marketing or analytics activities.
Cookies may collect information such as your browser type, device information, pages visited, time spent on the website, and interactions with website content.
You can disable cookies in your browser settings, but some website features may not function properly if cookies are disabled.
9. How We Protect Your Personal Information
We take reasonable and appropriate security measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include:
- Secure website hosting
- Access controls
- Password protection
- SSL encryption
- Secure payment processing
- Regular website and system maintenance
- Limiting access to personal information to authorised persons only
While we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure.
10. How Long We Keep Your Personal Information
We will only keep your personal information for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or allowed by law.
This may include keeping certain information for legal, accounting, tax, warranty, dispute resolution, or record-keeping purposes.
11. Your Rights
In terms of POPIA, you have the right to:
- Know what personal information we collect about you
- Request access to your personal information
- Ask us to correct or update inaccurate information
- Ask us to delete information where legally permitted
- Object to certain types of processing
- Withdraw consent where processing is based on consent
- Opt out of direct marketing
- Lodge a complaint with the Information Regulator if you believe your information has been processed unlawfully
To exercise any of these rights, please contact us using the details provided in this policy.
12. Children’s Privacy
Our website is not intended to collect personal information from children without the consent of a parent or legal guardian.
If we become aware that personal information of a child has been collected without the required consent, we will take reasonable steps to delete that information.
13. Links to Other Websites
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of external websites.
We encourage you to read the privacy policies of any third-party websites you visit.
14. International Transfers
Some of our service providers may store or process information outside South Africa. Where this happens, we will take reasonable steps to ensure that your personal information remains protected in accordance with applicable data protection laws.
15. Complaints
If you have a concern about how we process your personal information, please contact us first so that we can try to resolve the matter.
You may also lodge a complaint with the Information Regulator South Africa.
Information Regulator South Africa
Website:https://inforegulator.org.za
Email:enquiries@inforegulator.org.za
16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or data practices.
The latest version will always be made available on our website, and the “last updated” date will show when changes were made.