Welcome to EquipMe. These Terms of Service govern your use of our website, online store, products, services, and any purchases made through our website.

By accessing or using our website, placing an order, creating an account, or interacting with EquipMe online, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. Who We Are

EquipMe is an online sports, fitness, and training equipment store based in South Africa. We offer training equipment, sports products, fitness tools, and related accessories through our website.

Website: www.equipme.co.za
Email: info@equipme.co.za
Business name: FJ Investments t/a EquipMe
Country: South Africa

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

You may not:

Use our website for any unlawful, fraudulent, or harmful purpose
Attempt to gain unauthorised access to our systems
Interfere with the security or proper working of the website
Copy, reproduce, or misuse our website content without permission
Upload or transmit viruses, malware, or harmful code
Use false information when placing an order or creating an account

We reserve the right to suspend or restrict access to our website if we believe these terms have been breached.

3. Product Information

We aim to display product information, pricing, images, descriptions, specifications, and availability as accurately as possible.

However, product images may vary slightly from the actual product due to lighting, screen settings, packaging updates, or supplier changes.

We reserve the right to correct errors, update product information, change pricing, or discontinue products at any time without prior notice.

4. Pricing

All prices displayed on our website are in South African Rand, unless stated otherwise.

Prices may include or exclude VAT depending on how they are displayed on the website. Any applicable delivery charges, taxes, or additional fees will be shown during the checkout process where possible.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted and confirmed by EquipMe, unless there was an obvious pricing error.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is only confirmed once:

We have received your order request
Payment has been successfully processed, where applicable
The order has been accepted by EquipMe
Stock availability has been confirmed

We reserve the right to refuse, cancel, or limit any order where:

Product information or pricing was incorrect
Stock is unavailable
Payment has not been received or verified
Fraudulent or suspicious activity is suspected
Delivery information is incomplete or incorrect
The order cannot be fulfilled for reasons beyond our control

If your order is cancelled after payment has been received, we will arrange a refund using the original payment method where possible.

6. Payment

Payment must be made through the payment methods made available on our website.

We may use secure third-party payment providers to process online payments. By using these payment methods, you may also be subject to the payment provider’s own terms and conditions.

EquipMe does not store your full card details.

7. Delivery

We deliver orders to the areas made available through our website or courier partners.

Delivery times are estimates only and may vary depending on your location, courier availability, public holidays, stock availability, and circumstances beyond our control.

EquipMe is not responsible for delays caused by courier companies, incorrect delivery details provided by the customer, failed delivery attempts, weather disruptions, strikes, road closures, or other events outside our reasonable control.

It is your responsibility to provide complete and accurate delivery details. Additional courier charges may apply if an order needs to be redirected or re-delivered due to incorrect information supplied by you.

8. Risk and Ownership

Ownership of the products passes to you once we have received full payment.

Risk in the products passes to you once the order has been delivered to the delivery address provided, collected by you, or handed over to your nominated courier or representative.

9. Returns and Exchanges

Returns and exchanges are subject to our Returns Policy.

To qualify for a return, products must generally be unused, in their original packaging, and in a resaleable condition, unless the item is defective or damaged on arrival.

Certain products may not be eligible for return for hygiene, safety, custom-order, or supplier-related reasons.

You must inspect your order as soon as it is received and notify us within a reasonable time if any item is damaged, defective, incorrect, or missing.

10. Refunds

Approved refunds will be processed using the original payment method where possible.

Refunds may take several business days to reflect, depending on your bank or payment provider.

Delivery fees, courier costs, transaction fees, or handling fees may be non-refundable unless the return is due to an error by EquipMe or a confirmed defective product.

11. Product Warranties

Some products may include a manufacturer or supplier warranty. Warranty periods and conditions may vary depending on the brand or product.

Warranty claims may require proof of purchase, product inspection, photos, videos, or confirmation from the supplier or manufacturer.

Warranties generally do not cover:

Normal wear and tear
Misuse or abuse
Incorrect installation or setup
Accidental damage
Water damage, unless specifically covered
Unauthorised repairs or modifications
Damage caused by failure to follow product instructions

12. Fitness, Sport, and Training Disclaimer

Products sold by EquipMe may be used for sport, fitness, training, conditioning, coaching, rehabilitation, or performance-related activities.

You are responsible for using all products safely and according to the manufacturer’s instructions.

Before starting any new fitness, sport, or training programme, you should consult a qualified professional if you have any medical condition, injury, physical limitation, or health concern.

EquipMe is not responsible for injury, loss, or damage caused by misuse, incorrect use, unsafe training practices, lack of supervision, or failure to follow product instructions.

13. Website Accounts

You may be required to create an account to access certain website features or complete purchases.

You are responsible for keeping your login details confidential and for all activity that takes place under your account.

Please notify us immediately if you suspect unauthorised access to your account.

We reserve the right to suspend or delete accounts that are used unlawfully, fraudulently, or in breach of these terms.

14. Promotions and Discounts

Promotions, discount codes, bundles, giveaways, and special offers may be subject to additional terms and conditions.

Unless stated otherwise:

Promotions are valid while stocks last
Discounts cannot be exchanged for cash
Discount codes may not be combined with other offers
Promotions may have start and end dates
EquipMe may amend or cancel promotions at any time where necessary

15. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, layouts, icons, design elements, and brand material, belongs to EquipMe or the relevant brand owners, suppliers, or licensors.

You may not copy, reproduce, distribute, modify, display, or use our content for commercial purposes without written permission.

Product brand names and trademarks remain the property of their respective owners.

16. User Content and Reviews

If you submit a review, testimonial, comment, image, or other content to EquipMe, you confirm that:

The content is accurate and lawful
You have the right to share it
It does not infringe anyone else’s rights
It does not contain offensive, harmful, misleading, or unlawful material

By submitting content, you give EquipMe permission to use, display, edit, and share that content for website, marketing, and promotional purposes, unless otherwise agreed.

We reserve the right to remove or edit user content where necessary.

17. Third-Party Links

Our website may contain links to third-party websites, payment platforms, courier services, social media platforms, or brand websites.

These third-party platforms are not controlled by EquipMe. We are not responsible for their content, security, availability, privacy practices, or terms of use.

18. Limitation of Liability

To the maximum extent permitted by law, EquipMe will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website, products, or services.

This includes, but is not limited to, loss of income, loss of profit, loss of data, business interruption, training-related injury, product misuse, website downtime, or courier delays.

Nothing in these Terms of Service excludes liability where it cannot legally be excluded under South African law.

19. Indemnity

You agree to indemnify and hold EquipMe harmless against any claims, losses, damages, costs, or expenses arising from:

Your breach of these terms
Your misuse of our website or products
Your violation of any law or third-party rights
Incorrect information supplied by you
Unsafe or improper use of products purchased from EquipMe

20. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

21. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may suspend, update, maintain, or modify the website at any time without notice.

22. Force Majeure

EquipMe will not be liable for any failure or delay in fulfilling our obligations where the failure or delay is caused by circumstances beyond our reasonable control.

This may include natural disasters, strikes, courier disruptions, supplier delays, load shedding, power outages, internet failures, war, civil unrest, government restrictions, pandemics, or other events outside our control.

23. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will be made available on our website.

By continuing to use our website after changes have been published, you agree to the updated terms.

24. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from these terms, our website, or purchases from EquipMe will be dealt with in accordance with South African law.

25. Contact Us

For any questions about these Terms of Service, please contact us at:

Email: info@equipme.co.za
Website: www.equipme.co.za
Business name: FJ Investments t/a EquipMe
Country: South Africa